Privacy Policy

1. Introduction

At Promptlyb, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Bio, profile picture, and other optional information you add to your profile.
• Content: Prompts, folders, tags, and other content you create within the Service.
• Communications: Messages, feedback, and support requests you send to us.
• Payment Information: Billing details processed through our payment provider (Lemon Squeezy). We do not store your full credit card information.

Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, and interaction patterns.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions and improve user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers provided by trusted cloud infrastructure providers. We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Secure password hashing using industry-standard algorithms

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share information when you give us explicit consent to do so.

Service Providers

We engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, and email delivery. These providers have access to your information only to perform these tasks and are obligated to protect it.

Organization Members

If you are part of an organization workspace, other members may see your name, profile information, and content you share within that organization.

Public Content

Content you publish to the Marketplace is publicly visible to all users. Your profile name and avatar will be associated with your published prompts.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function, such as authentication and session management.
• Preference Cookies: Remember your settings, such as language and theme preferences.
• Analytics Cookies: Help us understand how users interact with the Service to improve functionality.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can access your personal information through your account settings. You can export your prompts and data at any time.

Correction

You can update or correct your account information through your profile settings.

Deletion

You can request deletion of your account and associated data by contacting us. Some information may be retained for legal or legitimate business purposes.

Opt-Out

You can opt out of promotional emails by clicking the unsubscribe link in any email. You cannot opt out of transactional emails related to your account.

Data Portability (GDPR)

If you are in the European Economic Area (EEA), you have the right to receive your personal data in a structured, commonly used format.

Right to Object (GDPR)

You have the right to object to processing of your personal data in certain circumstances.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may retain certain information after account deletion for legal compliance, fraud prevention, or legitimate business purposes.

Retention periods:

• Account data: Until account deletion, plus 30 days for recovery
• Usage logs: Up to 12 months
• Payment records: As required by law (typically 7 years)
• Support communications: Up to 3 years after resolution

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice, such as an email notification. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@promptlyb.com

For GDPR-related inquiries, you may also contact your local data protection authority.